Case Study: Insurance Partner Group (Cole LeClair, Owner)

Overview

Cole LeClair, the owner of Insurance Partner Group, recognized the challenges new agents face when entering the surplus lines market. With limited experience in this specialized sector, Cole turned to QuoteWell for the tools, support, and education needed to navigate the complexities of excess and surplus (E&S) lines. Through the use of QuoteWell's streamlined platform, educational resources, and proactive support, Cole gained confidence, improved his operational efficiency, and ultimately succeeded in writing more surplus lines business.

Background

Insurance Partner Group had previously focused on personal lines but wanted to expand into commercial insurance, specifically surplus lines. However, Cole found the surplus lines market to be complicated and intimidating, and lacked formal training in the space. With limited experience and uncertain access to the right resources, Cole sought a partner who could guide him through the E&S process while providing clarity and efficiency.

The Challenge

Cole faced several key challenges when it came to surplus lines insurance:

• Lack of Confidence: As a newcomer to surplus lines, Cole felt overwhelmed by the complexity and uncertainty surrounding the process.
• Limited Resources: He struggled to identify the right MGA contacts and lacked a clear understanding of the necessary documentation for submissions.
• Time Constraints: As a new agency owner, Cole needed a solution that could streamline the quoting process and deliver faster responses to clients.

"I had a hard time gaining traction because surplus lines seemed so complicated, and I wasn’t sure where to start or who to turn to for help," Cole shared.

The Solution: QuoteWell

QuoteWell provided Cole with a technology-driven solution that simplified the surplus lines process. Key aspects of the partnership included:

• Simplified Product List: A clear, concise list of industries and business types that QuoteWell specializes in, enabling Cole to target the right opportunities.
• Direct Access to Experts: Relationships with QuoteWell’s brokers, connecting Cole with the right experts within QuoteWell for specific questions and assistance.
• Step-by-Step Process Breakdown: A clear outline of the necessary documents and steps for submission, breaking down the complexities of surplus lines into manageable tasks.
• Proactive Support: QuoteWell’s team provided ongoing education and support, helping Cole gain the confidence to engage with the market.

Empowering the Agent

Through QuoteWell’s resources, Cole quickly gained a deeper understanding of the surplus lines market and the necessary steps to succeed. QuoteWell’s platform made the submission and quoting process faster, more transparent, and easier to manage, allowing Cole to confidently present his clients with timely and accurate quotes.

"QuoteWell helped demystify the process. I was no longer overwhelmed by the steps—it was clear what I needed to do, and their support helped me move forward," said Cole.

Outcome/Benefit for Insurance Partner Group

By partnering with QuoteWell, Cole was able to overcome his initial challenges and achieve measurable success. The results included:

• Increased Confidence: With the educational resources and expert guidance provided by QuoteWell, Cole gained the confidence to successfully approach surplus lines opportunities.
• Faster Turnaround: QuoteWell’s efficient platform enabled faster quote responses, allowing Cole to serve his clients more effectively and close more deals.
• Improved Client Relationships: With clearer communication and quicker quote delivery, Cole was able to foster stronger relationships with clients, increasing client satisfaction and loyalty.
• Streamlined Operations: The simplicity of the platform saved Cole valuable time, allowing him to focus on growing his book of business.

"Thanks to QuoteWell, I feel confident that I can handle surplus lines with ease. The platform is simple, and the support is amazing. It's made a huge difference for me and my clients," Cole reflected.

Conclusion

The partnership between QuoteWell and Insurance Partner Group has been instrumental in helping Cole gain confidence and success in the surplus lines market. Through streamlined processes, expert guidance, and proactive support, Cole was able to simplify the complexities of surplus lines insurance and provide his clients with fast, accurate quotes. This collaboration has empowered Cole to grow his business, improve client satisfaction, and stay competitive in a challenging market.

“QuoteWell has truly helped me level up in the surplus lines market. I’m excited about the future and the continued growth of my agency,” Cole concluded.